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When you join 1pMobile, we will send you a free SIM card in the post. Our triple SIM has all SIM types on one card. So whether you need a standard, micro or nano-sized SIM, you can just pop out the one you need. In order for your SIM to work, you will need to activate it. Once activated, it will work in any unlocked 2G, 3G or 4G phone.
You should contact us as soon as possible via email, by using our online chat facility (You will find the live chat button on our contact page) or by calling our customer support team on 03333 442278, between 9am and 5.30pm, Monday to Friday. If you call from your mobile, you will be charged 1p a minute.
Alternatively, you can bar your SIM online. If you are already signed in to your account, you can simply visit the Bar/unbar your SIM page. If not, visit the Log in page to log in to your account and then visit your 'Network settings' page. Click on the blue 'Bar SIM' button and you will then be able to activate either the 'Lost' or 'Stolen' bar.
The PIN (Personal Identification Number) code enables secure access to the SIM card and network. So, if you lose your phone or it is stolen, you can protect it from misuse by using your PIN code to lock your SIM. This means you will need to enter the PIN code each time you turn on your phone.
When enabling SIM lock, your phone will prompt you to enter a PIN code. This can be found on the plastic card you received containing your 1pMobile SIM. Be aware that SIM cards lock after more than three incorrect PIN entries and your phone will display ‘Enter PUK’. In order to unlock your SIM, simply enter the PUK (Pin Unblocking Key) code which can be found on the plastic card you received containing your 1pMobile SIM.
On some phones the only indication you get is the message "PUK Locked". To then the PUK code - press on Emergency Call and your normal dialler will be displayed. Enter the following code:
Replacing XXXXXXXX with your SIMs 8 digit PUK. E.g. if your PUK was 12345678 you would enter:
This will reset the PIN on your SIM to the default code of 1210.
Log in to your 1pMobile account and activate your SIM by entering the activation code you received with your SIM card. The activation code is listed on the paper letter in this Welcome Pack.
The phone balance will say £0 until activation is complete, when your balance will appear. Therefore, you may find that you are not able to use your phone for a short period, (usually less than 1 hour).
Once you have activated turn your phone off and on again. It should automatically register on our network, listed as either '1pMobile', 'EE', 'Club', 'Plus', 'Orange' or 'T-Mobile' on your phone. If it doesn't, you may need to switch off the automatic network selection on your phone and perform a manual search.
If you dial 150 from your mobile phone, you will be able to hear the amount of credit you have on your phone. There is no charge to use this service.
If your SIM card is too big, it won’t fit in the slot of your phone. If it’s too small, it might get stuck or not connect.
Here at 1pMobile, we send out a triple SIM. The SIM starts at the standard size and you can push the card out to make two other sizes - micro and nano - to suit your needs.
If you keep the parts to the triple SIM and need a larger size later, just pop the smaller card back into the larger piece and you’re good to go!
Transferring contacts to an Apple device
You can transfer information from your current device to your iPhone or iPad, even if you're coming to Apple from Android, BlackBerry or Windows.
Follow the steps below to back up your messages, email accounts, photos, notes, and other personal settings, and restore the backup to your iPhone.
Transferring contacts to an Android device
Transferring contacts to a Windows device
Transferring contacts, files and media from a BlackBerry device
If you are an existing customer and want to add additional SIMs to your account, all you have to do is log into your account area, go to ACCOUNT INFO and there you will have the option to order additional SIMs.
Any SIMs you order from within your account area, will be charged to your current payment method and these additional mobile numbers will be linked to your main account and share the same email address, password and payment method. (but will not share phone credit.) You can change the details on these SIMs when you log into your account if you would prefer to have separate accounts for each SIM.
You can order additional SIMs preloaded with either 120 days credit for £10, or 1 years credit for for £30.
In addition to this, you will automatically get the benefits of our refer-a-friend scheme for each additional SIM you add to your account.
You can order up to nine additional SIMs at a time from within your account area. If you require more SIMs than this please call our customer service team on 0333 3442278
Our SIMs are a great choice for IoT devices.
For more details check out our Not just for phones page.
If you lose or damage your SIM you can order a replacement.
Replacement SIMs can be ordered from within your account area. There is a £2.50 charge for replacement SIMs and this includes package and postage.
You can order your replacement sim here.