Click here for help

What would you like help with?

For best results enter one or two keywords related to what you are looking for

Why am I having problems sending and receiving text messages?

Text messaging (SMS) is available to all 1pMobile customers and the service is automatically enabled as soon as you join. However, sometimes it may be necessary to update the message centre number stored in your handset. For instance, when you transfer your telephone number to 1pMobile from another network.

In this case, you must ensure that your message centre number is listed as +447958879879. This will enable you to access our network and SMS platform to send and receive text messages, both in the UK and abroad. Please refer to your mobile phone instruction manual on how to update your message centre number.