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Wrong number still showing in messages/texts/SMS after a port?

Sometimes after a number is ported in to us, your messaging (texting) can continue to show the number we issued you with rather than the number ported in to us.

iPhone / iOS

The culprit for this would be iMessage. iMessage doesn't update to the new number and needs to be done manually.

Can you try the following;

1. Try turning off iMessage (Settings > Messages)
2. then restart your phone (by pressing and holding the on/off button)
3. tap Settings > Phone > My Number and confirm that it is correct.
4. If it is not correct, please enter the correct number)
5. then turn iMessage back to On (Settings > Messages)
6. go to Settings > Messages > Send & Receive and see if the correct number is displayed
7. under “Start new conversations from:"

Android

On Android phone the OS will attempt to synchronise your text messages Google messaging (this feature allows you to also view and send Google messages on a PC or tablet (https://messages.google.com/web/authentication)).

To reset the synchronisation:

1. Open Messages
2. Tap More options > Settings > Chat features
3. Turn Enable chat features OFF
4. wait 15 minutes
5. restart the phone (turn your phone off and on)
6. turn chat features ON again

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