How do I change diverts to voicemail?

Your phone should have options to specify how and when calls are diverted to your voicemail.

If your phone does not have menu options for this you can use the following (MMI/USSD) codes to control the diverts.

You dial the following as if making a phone call. Your phone should then interoperate these codes and send the relevant instructions to the network.

Divert All calls to voicemail

• Set: **21*+447953222222#
• Cancel: ##21#
• Query: *#21#

Divert on No Answer

• Set: **61*+447953222222#
• Cancel: ##61#
• Query: *#61#

Divert on No Answer and delay by nn seconds: max 30 seconds, in 5 second increments

• Set: **61*+447953222222*11*nn#
• Cancel: ##61#
• Query: *#61#**11#
• Note: We have been made aware that on some Samsung phones it is not possible to change the default duration (20 seconds) as they do not send the correct commands to the network.

Divert on Unreachable

• Set: **62*+447953222222#
• Cancel: #62#
• Query: *#62#

Divert on Busy

• Set: **67*+447953222222#
• Cancel: ##67#
• Query: *#67#

Cancel All

• ##002#

Diverting calls to other numbers

Please note: With 1pMobile, like all pay-as-you-go mobile services, it is not possible to divert calls to any other number other than to voicemail platform at +447953222222. This restriction is in place as there is a possibility of a breach of personal data if your service does not have sufficient credit for the divert to be applied (or your credit runs out during the diverted call). The caller would hear the announcement rather than you, the service holder.

If you require the facility to divert calls to another number then you will need to obtain a post-pay (contract) service from an alternative provider.