We use the EE network infrastructure as an MVNO (Mobile Virtual Network Operator) to provide you with your mobile service. Currently the 4G network reaches 97% population coverage of the UK and 67% geographic coverage. The 2G coverage currently reaches 99% of the UK population. To see the level of coverage in a particular area, visit our Coverage checker page.

You join 1pMobile via our website by visiting the Get your free SIM page.

This sets up a new account for you. To use your account area you need access to the internet and an email address. If you do not have these, or would not be able to then 1pMobile may not be suitable for you.

When you join you will pay £10 to initially add credit to your account and we will send you a free SIM card. Each SIM has a new phone number. 1pMobile is not available in stores.

For more information go to Do I need to unlock my phone?

We accept Visa, MasterCard and PayPal as methods of payment. We do not accept American Express.

We are PCI compliant and do not store your card or payment details, but a token from your card issuer / payment provider.

This means that when you need to top-up you do not need to provide us with all your payment details again. This make topping up as easy as possible. This also enables you to set up an auto-top-up to ensure you never run out of credit.

When paying PayPal you will be requested to approve future payments in order to continue. You will need to click OK to this to proceed. No future payments are taken until you next buy a Top-Up or you enable the Auto Top-up feature in your 1pMobile account.

Yes, you can. It is easy to keep your current mobile number and transfer it to 1pMobile. You can transfer any mobile number from any UK mobile network at any time. To do so, you will need to request a Porting Authorisation Code (PAC) from your current provider.

To obtain a PAC from you current provider send them a text of PAC to 65075 with their SIM in your phone.

You can transfer a number to us at any time after receiving your SIM from us.

Once you have your PAC, it is valid for 30 days. In order to complete the port (transfer), you must provide the PAC to us within those 30 days.

When you have both the PAC and have received your 1pMobile SIM card, log in to your 1pMobile account and give us the details of the PAC. You can then choose the day you want the transfer to happen. This will be a minimum of 1 day in advance. You can use your 1pMobile SIM, with the new number we issue, or the SIM with the original number you are bringing to us until the transfer.

On the day of transfer, your 1pMobile SIM will then be linked to your existing number. This usually only takes about two hours. In rare occasions there is a longer delay of 24 to 48 hours, and sometimes longer. In these situations, we keep you regularly notified as any problems are resolved.

Please note: do not pick the day to transfer your number to us if you will be roaming outside of the UK at that time.

You can find more information on porting your number to 1pMobile by visiting the Keep your number page.

Yes. If you use the same email address and the same password the accounts will be linked and you can quickly switch between them in your account area.

Phone credit cannot be shared between your phone numbers.

You will be emailed a default password for each new account so you will need to change these to be the same password after activating the SIM.

If you wish to place an order for multiple SIMs (e.g. more than 3 or 4,) please contact customer services and we can arrange this for you with one initial payment. We can also link these at that time, if you would like.

No, there are no connection charges for calls made with your 1pMobile SIM.

No, we do not offer call forwarding to another telephone number.

When you buy a new phone, it is likely to be locked to the network you bought it on. So, if you try putting another network's SIM card in your phone, it will not work. Unlocking your phone means you can use any network's SIM card.

Here at 1pMobile, we use the EE network infrastructure. So if you are already using the EE network – as a customer of Asda Mobile, BT Mobile, Co-operative Mobile, Orange, T-Mobile, Utility Warehouse or Virgin Mobile – you should not need to unlock your phone.

However, if you are moving to 1pMobile from another network – O2, Three or Vodafone – you may need to unlock your phone if you decide to come to us. The easiest way to do this is to contact your existing provider, who should be able to help. The best time to do this is while you are waiting for your 1pMobile SIM to arrive.

You will generally be asked for four pieces of information in order for your phone to be unlocked – the make, the model, the IMEI (International Mobile Equipment Identity) and the network it is locked to.

For more information on mobile phone locking and unlocking, please visit this Ofcom page.

If you want to leave us, we're sorry to see you go.

If you want to change mobile provider and keep your mobile number, you will need to request a Porting Authorisation Code (PAC).

You can get a PAC via one of the following options:

• your online account; or
• by sending a free Text/SMS with the word PAC, to 65075; or
• call us on 03333 442278.

Your PAC will be sent by text message to your 1pMobile number. You can also see it in your online account.

If you want to go ahead with the switch, you have to give the PAC to your new provider. Once you have switched, your service with us is terminated, remember to use up any credit you have left as otherwise you will lose it.

Your PAC will be valid for 30 days. If you do not give your PAC to your new provider, your service will not switch to the new provider, your number will not port, and your current service will continue.

There is no need to contact us if you no longer want to be a 1pMobile customer. All you have to do is simply not top-up your account. You can close an account immediately by going to the close account page. If you have an auto top-up in place, you will need to disable it via your Account settings page on our website.

The answer is probably YES!

Our triple SIM has all three SIM sizes on one card, so it'll fit into a standard(mini), micro or nano slot and will work in any unlocked 2G, 4G or 5G phone.

If you need to unlock your phone you will need to contact your current mobile provider or the store/merchant where you purchased it.

Yes, our SIMs are 2G, 4G and 5G compatible.

Unlocking your mobile phone

What does it mean when a phone is locked?

When a handset is locked it means it will only work with the provider from whom you bought it.

Is your phone unlocked? How can you find out?

It's simple to find out if your phone is locked. Simply insert a SIM card from another carrier (you'll be able to get one free from a phone shop or by ordering one online) and see if the name of the network appears on your handset.

If it does and you're able to use your phone, it's unlocked. If it doesn't your handset may be locked.

You can find more information on how to unlock your handset on this page

If you want to leave us, we're sorry to see you go.

If you want to change mobile provider and do not wish to keep your mobile number, you will need to request a Service Termination Authorisation Code (STAC).

You can get a STAC via one of the following options:

• Your online account; or
• By sending a free Text/SMS with the word STAC, to 75075; or
• Call us on 03333 442278;

After you request a STAC, we will immediately send you a text message with the STAC. This message will also let you know what the current credit balance is on your phone. The message will also include a link to your online account, where you will find all your account details. You can always call us on 03333 442278 if you have any further questions and want to speak to an adviser.

If you want to go ahead with the switch, you have to give the STAC to your new provider. Once you have switched, your service with us is terminated, remember to use up any credit you have left as otherwise you will lose it.

Your STAC will be valid for 30 days. If you do not give your STAC to your new provider, your service will not be disconnected and your current 1pMobile service will continue.

You can also call us (or use the option in Your account area), and ask us to terminate your service, in which case you do not need an STAC.

Not at the moment, but you can add an icon like the one shown on the left, to your mobile screen by creating a shortcut to your account page, in your mobile browser.

You can find details for doing this on Android and iPhones here

Changing your mobile number can be a significant task, as it’s linked to many aspects of your daily life. Here’s a to-do list to help you manage the process smoothly:

• Backup Your Contacts: Ensure your contacts are saved to a secure location, such as cloud storage or a physical device1. Inform Key Contacts: Notify important work contacts, family, and friends about the change.
• Update Service Providers: Contact your bank, healthcare providers, schools, and any services where you’re listed as an emergency contact1.
• Online Accounts: Update your phone number on all online accounts, including social media, shopping sites, and subscription services.
• Workplace Notification: Inform your employer and update any work-related systems or databases.
• Government Services: Update your number with government agencies, such as the NHS, HMRC etc.
• Apps and Two-Factor Authentication: Update your number in any apps that use it for login or security purposes.
• Voicemail: Set up your voicemail on the new number.
• Email Signature: If your mobile number is in your email signature, remember to update it there as well.