When you order we send your default password to your email address. If you need to reset this or have forgotten your password you can go to our homepage, click 'log in' and then click the 'forgotten password' button. This will send a replacement password to your email address.

To change your password:

1. Log into your account
2. Click on “Account Info” icon
3. Under the “About you” section you will see “Your 1pMobile password” click on the “change” button
4. Enter your new password of your choice
5. Confirm your new password
6. Click on “Reset password” button

What to look out for:

The latest SMS scams (May 2021)

Unexpected SMS messages

If you're not expecting an SMS message, for example you've not placed any online orders and you receive a delivery message, check it directly on the company's website. Don't interact with the SMS itself, such as clicking on any links.

Mobile application downloads from unofficial sources

Applications should always be downloaded from the official app store for your phone. This could be the Google Play store, Apple Store or other vendor-specific stores. If anyone asks you to download it from another website, or to change your settings to allow the install of unknown apps: close the website, delete any downloaded files and report the SMS message by forwarding it to '7726' (S P A M on your phone keypad).

Links in SMS messages

Just like with our advice on phishing emails, check the domain name in the link (e.g. our website domain is www.1pMobile.com) to see where it really goes. For example, if a message mentions tracking a delivery on 'DHL', but the domain name in the link has another unrecognisable reference in it - it is not a legitimate DHL text message or website link. If you're ever in doubt, you should visit the company website directly or by using a search engine rather than clicking on the link in the SMS.

If you believe you've been a victim of an SMS scam, please follow the advice from the NCSC here.

Be careful if someone unexpected gets in touch

Especially if they ask you to give them any personal information, log into your online accounts, or make unexpected payments. Scams can happen over the phone, online, in emails or even face-to-face. If something doesn't feel right, don't take the gamble. Contact the company on a number you know and trust, or visit their website directly and log in.

Consider what you share on social media

Data from your profiles or posts – like email addresses, phone numbers, your date of birth and even your pet's name – could be the key to your digital castle in the wrong hands. Never share your password or PIN, and make sure it's hard to guess. Avoid using your year of birth, or your date of birth.

Use technology to keep your computer secure

Keep all your devices protected by using a reputable antivirus software. Some software will include licences for multiple devices, including mobile phones and tablets.

Use online security when available

Wherever you can, enable two-factor authentication (sometimes known as 2FA or MFA) on your online accounts. This provides you with an extra layer of protection.

Use unique passwords

Avoid using the same password on multiple accounts. If you find it hard to remember all your passwords, use a password manager to keep track of them. Then you'll only have to remember the password for your password manager.

Always check who sent the message

Be cautious when opening attachments or clicking on links in an email you aren't expecting. It's always safer to log in to your account via a trusted method to check any notifications.

Keep up to date with your accounts

Check your bank statements, accounts credit report regularly for suspicious entries or accounts you don't recognise. There are many free options available.

Be careful of convincing stories

Be wary of anyone telling you've been a victim of fraud, either online or over the phone. Fraudsters may try this tactic to gain your personal or banking information and can sound very convincing. Fraudsters can even spoof telephone numbers; pretending to call or text from a number you trust. A legitimate business won't mind if you hang up and call a number that you trust or log into your account.

Your rubbish is another person's opportunity

You should shred or destroy any documents that contain your personal details before you throw them away.

Keep up to date and learn more

You can find news, updates and information on the latest scams here.

And if you think you are or have been a victim of fraud, report it to Action Fraud as soon as possible. Other useful sites for information about staying safe online, include:

• Get safe online
• Internet matters
• UK Safety Internet Centre
• NI Direct Government Services
• National Cyber Security Alliance

If you are a British Sign Language user and it is an emergency, 999 BSL is a new free Emergency Video Relay service for Deaf BSL users to contact the Police, Ambulance, Fire Brigade and Coastguard emergency services through a BSL interpreter. Customers will be able to make video calls to BSL qualified intermediaries who can translate between the customer and the emergency services.

The service is available 24 hours a day, 7 days a week, 365 days a year

Taken from Ofcom website

It’s never been more important to protect yourself from scam calls and texts.

Criminals often impersonate legitimate organisations in an attempt to dupe their victims and leave them out of pocket. So it’s important to be extra cautious if you receive a text message about a parcel you may be expecting, for example, or a call claiming to be from your bank.

Ofcom research found that eight in ten people experienced some form of phone scam last summer, but fewer than two in ten reported them to the relevant authorities.

But there’s an easy, free service you can use to report suspicious texts or calls you might receive on your mobile. It’s called 7726.

What is 7726?

7726 is a number that most mobile customers using UK networks can text to report unwanted SMS messages or phone calls on a mobile. The number ‘7726’ was chosen because it spells ‘SPAM’ on an alphanumeric phone keypad – that’s a handy way of remembering it.

Watch the videos below to learn how to forward scam or spam texts and calls to 7726 on iOS and Android phones. When you’ve done this, it alerts your mobile provider to investigate the number and potentially block it, if it’s found to be a nuisance.

How to forward a scam text to 7726 on iPhone (external site, open in new tab)

How to forward a scam text to 7726 on Android (external site, open in new tab)

How to report a scam mobile call to 7726 on iPhone (external site, open in new tab)

How to report a scam mobile call to 7726 on Android (external site, open in new tab)

What about landline phones?

If you receive a suspicious phone call on your landline:

1. Hang up – don't give out any personal or bank details.
2. Call the company they claim to be from to check if it's a scam.
3. Report the scam call to Action Fraud, and make your friends and family aware too.

If you think you've been scammed

If you think you’ve been the victim of a scam, report it to Action Fraud as soon as possible. You can do this by calling 0300 123 2040 or visiting the Action Fraud website. Action Fraud is the reporting centre for fraud and cybercrime in England, Wales and Northern Ireland. Reports of fraud and any other financial crime in Scotland should be made to Police Scotland via 101.

Original article on Ofcom website (external site, open in new tab)

Spam SMS's are unwanted text messages.

They're usually someone promoting a product or service, or attempting to scam you into providing personal information for fraudulent reasons.

We take the security of our customers very seriously and have created a dedicated page with more information about this, which you can view here

New banking fraud rules mean some online payments could be blocked.

1pMobile customers who haven't updated their contact details with their bank risk seeing online transactions and top-ups declined from 14 March 2022.

New anti-fraud rules came into force from March 14 2022 which means more checks, such as a text or call to your mobile, will be required for certain payments.

For example, you may be sent a one-time code by your bank to prove your identity when making a purchase online. You could also be asked to log into your bank's app to verify your spend.

The checks fall under new Strong Customer Authentication (SCA) rules, which aim to help stop fraudsters from spending your cash. Also known as 3d Secure or 3DS, and two factor authentication or 2FA.

UK Finance, which represents the banking industry, says SCA will be required for almost all online purchases above £25. Multiple low-value payments could also prompt a request for verification.

Exemptions for when the extra security won't be needed include non-electronic payments such as cheques, direct debit payments, and mail and telephone orders.

For regular payments, such as Netflix subscriptions, SCA won't be required every time but may be required the first time the payment is set up.

Customers may also be able to add sellers to a "trusted beneficiary" list in future, meaning they won't need to go through SCA when buying from that organisation. However, many providers, such as Royal Bank of Scotland, NatWest, Santander and Nationwide, have said they will not be offering this.

Each bank will also have a different definition of what counts as a "risky" transaction - so not all lenders will run the same checks for the same purchases.

The new rules mean it is important for customers to keep their contact details up to date with their bank, so they have a means to contact you if you need to verify a payment.

In the worst case scenario, you could risk having payments declined or blocked if your bank can't carry out its checks.

Customers who don't have a smartphone will be offered other ways of verifying their purchase. For example, most banks will offer the option of email or an automated message to your landline.

It comes after consumer group Which? warned that those without a mobile phone, or a signal at home, risk having payments declined if they can't verify their online spend.

You may have noticed the extra security checks already, as some card issuers began implementing SCA checks from January 18 in preparation for the full rollout.

The rules, which have been introduced by the Financial Conduct Authority (FCA), were supposed to come into force from September 2021 but were delayed due to the Covid pandemic.

Mastercard says it expects about 25% of online transactions to require some form of extra verification - up from only 1% of online purchases that currently require a password or some form of ID.

Jana Mackintosh, the managing director of payments at UK Finance, which represents the banking industry, says: "Fraud is a growing problem, with criminals stealing more than £750million in the first half of 2021 alone.

"That is why it is more important than ever that additional protections like SCA are put in place. For retailers, implementing SCA will provide customers peace of mind that payment processes are more secure."

It is important to remain vigilant when it comes to receiving phone calls from someone who you believe is your bank.

Always be wary of calls you weren't expecting and remember, your bank will never ask you for your PIN number or full password - even as part of the new SCA rules.